Solutions Implementation Consultant (SIC)

About Ongage

  • Ongage helps marketers create a consolidated and effective email marketing operation that is best suited to their needs.
  • Our goal is a constant one: to make it simpler, quicker and cheaper for marketers to inbox great emails.
  • Ongage was founded in 2011 by a team of entrepreneurial professionals with a passion for email marketing in particular, and digital marketing in general. Their mission was to better email marketing. A component-based platform was born, powered by a feature-rich dashboard that hosts advanced segmentation tools and a full suite of analytics, ultimately helping marketers drive measurable growth and increase deliverability.

Position Overview

  • Provide the highest level of email marketing implementation consulting, by means of the Ongage platform, to prospects, onboarding customers, existing, strategic and VIP customers.
  • Become a product expert of the Ongage platform.
  • Become very knowledgeable with email marketing best practices and the ins-and-outs of email deliverability.
  • Become familiar with the larger email marketing ecosystem of the array of MarTech products and platforms that integrate, supplement and compete with the Ongage platform.
  • The ideal SIC 
    • Is highly customer oriented and passionate about providing customers with best implementation advice, given each customer’s unique business, marketing and operational use-case. 
    • Excellent soft-skills to understand customer needs, even when not articulated precisely. Ability to read between the lines.
    • Will have or quickly acquire excellent technical understanding of Internet and email technologies.
    • Ability to think out of the box for solid workarounds.
    • Keen interest in MarTech.
  • The SIC will work closely with Sales, Customer Success and Support departments. 
  • The SIC will also work with R&D and Product departments in an ongoing manner on a per need basis.
  • The SIC will report to Head of Solutions Implementation Consulting.


  • Earn customer, stakeholder, and partner trust through technical and functional expertise.
  • Ability to present effectively, command attention, explain proposed solutions, and answer detailed implementation and integrations questions. 
  • Join CSM (Customer Success Manager) on customer onboarding calls and provide strategic onboarding advice, including list management strategy, migration and warm-up tips and advice. Understand customer need and pro-actively suggest solutions that best help the customer to succeed and meet their business and marketing goals by using the Ongage platform.
  • Join CSM (Customer Success Manager) on calls with existing customers in order to answers Ongage technical questions and provide the best solution implementation advice possible.
  • Ahead of each CSM-SIC-Customer meeting: 
    • Get as much information, agenda, questions and topics to be covered.
    • Log into the account and do an in-depth preliminary research in general, and specific to agenda or issue of the meeting in order to make the meeting as effective as possible.
  • Join ISM (Inside Sales Manager) on pre-sales calls, to hear technical prerequisite and use-cases of pre-sales prospects and advise on how those can be achieved in Ongage.
  • Ahead of each Pre-sales call get background information about prospect, so that some preliminary research and thinking can be done ahead of call in order to make the call as effective as possible.
  • Work with support, product and engineering, teams as needed to provide short and/or long-term solutions for customers.

Required Skills


  • Excellent English verbal and written communication skills, including the ability to effectively communicate with both business/functional and highly technical individuals.
  • Passion about verbal dialog with customers 
  • Strong problem-solving abilities.
  • Ability to work hands-on with technology and demonstrate product, as well as understand and communicate technical and operational solutions.
  • Ability to adjust approach and communication style based on personalities and goals of customers/stakeholders.
  • Ability to perform in front of an audience – advantage.


  • 2-5 years’ experience in any of the following: Technical Solutions Consulting, Technical Account Management, Technical Support, Product Specialist, Professional Services, Technical Customer Success.
  • Strong foundation in Email Marketing is an advantage.
  • Solid foundation in MarTech and Web technologies.
  • Ability to read and consult on REST API JSON integration (API programming is not required).
  • Knowledge of HTML, JSON, XML and REST API.
  • Knowledge about IPs, basic DNS settings, content feeds and general cross platform integration technologies.
  • Basic knowledge of programing, programming concepts, APIs, Webhooks, and understanding of customer engagement KPI measurements and tracking is an advantage.

Send CV

    Your data will be handled in accordance with our Privacy Policy.

    Scroll to Top

    Got cookies?

    This site uses cookies for functional, operational, analytical and advertising purposes. Please refer to the
    Cookie Policy.