Ongage handles millions of emails a month for marketers who are results-oriented and driven by performance and deliverability. Our product is continually improving, our client base is endlessly growing, and our team is always expanding.

If you are an innovative thinker, a hands-on doer, and a smart team player, Ongage is a perfect place for you. Working with our company is an opportunity for growth in an environment structured for individual advancement and team collaboration.

Current job openings

Head of Customer Success Tel-Aviv, Israel

Description

Responsibilities and duties:1) Creating strategy and defining work procedures 2) The full life cycle of clients from the initial onboarding through ongoing retention, including:
  • Retention and upgrades
  • Having a deep and technical understanding of each client’s business and specific needs
  • Understanding and eliminating clients technical needs and growth barriers
  • Onboarding and activation of new clients via persistent calling, mailing, and following up
  • Build high customer satisfaction and personal relationships
  • Getting product feedback, prioritizing it and passing it on to the R&D
  • Sharing new product releases and proactively driving adoption
  • Analytics, reporting and forecasting
  • Proactively set up product tutorials and training sessions with clients
  • Monitor client health
  • Ensure that our customers are more successful
  • Professional Experience

    Must

  • At least 3 years’ experience in international B2B Customer Success Management
  • English- writing, speaking and understanding skills Mother tongue level
  • Experience working with sophisticated highly technical products
  • Experience of international B2B software (preferably SaaS) sales
  • Advantage

  • Experience with CSM platforms
  • Experience with SaaS products
  • Experience with online marketing
  • Working with enterprise customers
  • Management of CSM department
  • Personality Traits

    Must

  • Proactive
  • Self-motivated
  • Organized and methodological
  • Multi task- the ability to juggle many balls and move from one task type to another
  • Strong communication skills and technical aptitude
  • Send CV

    Office, finance and sales administrative manager Tel-Aviv, Israel

    Description

    Responsibilities and duties:
    • General administrative duties including ordering office supplies, in charge of mail and deliveries, attend visitors, staffing the front desk, answering the phone and routing the calls, coordinate business travels for company staff, supporting office’s employees and ongoing maintenance of all office related issues.
    • Sales and Marketing administration
    • Finance administration including Collection, financial and end of the month reports and operating payment system
    • Human Resources back office assignments: employee’s welfare activities, help in recruiting personnel, employees attendance and time sheets and Involvement in HR processes.
    • Personal assistant to the company’s CEO and chairman including organizing and managing the schedule of the senior management

    Skills

    • Excellent English skills ( Mother tongue – an advantage )
    • Experience in office administration – at least 1 year ( High- Tech experience – an advantage)
    • Computer skills – all office applications, Excel and Outlook specifically.
    • Responsible and dedicated, service oriented, detailed oriented and confidential.
    • Strong interpersonal and communication skills, ability to communicate with employees and clients both in writing and orally
    • Fixed working hours 09:00-18:00




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